Terms & Conditions
WHO AND WHAT IS BLACK OPS?
The BLACK OPS brand is an adventure-based helicopter flight product utilising a very cool looking jet turbine military style MD500E helicopter. The company & aircraft are 100% owned & operated by the very experienced helicopter pilot, Mark Fitzsimmons (8000+ hours). Black Ops is a fully certified Civil Aviation Safety Authority (CASA) accredited Air Operator. Our Air Operating Certificate (AOC) number is: S551971.
VARIATIONS OR CHANGES
WEATHER / OPERATIONAL CONSIDERATIONS
If the weather is inclement on the day of your flight (i.e. raining, low cloud or strong winds with no signs of improvement forecasted), the flight may be rescheduled at a time that is mutually convenient. If there is a weather issue that potentially prevents us from flying, we will always endeavour to contact you first, otherwise, assume your flight is proceeding as per your confirmation and turn up 30-minutes before your departure time.
If we postpone the flight and you are unable to fly at any other time (i.e. You are leaving Sydney the next day), then we will refund you 100% by bank deposit or issue you with a voucher (valid 12 months). The call on the weather is at the absolute discretion of your pilot. We do not depart in heavy rain/poor visibility or when thunderstorms are in the area of flight. Your safety is our number one priority. For rescheduled bookings, a new agreement is entered in to (sometimes verbally) and our full terms and conditions apply in their entirety as if it was a new booking.
On occasion, delays can occur for reasons beyond our control (i.e. passing storm / ATC or operational considerations). On these occasions, the company may exercise a “60-minute wait window”. This means that we will reserve the right to make a decision to fly for up to 60 minutes, in this time period the original booking and all our terms & conditions still stand (please allow for this contingency with your schedule). Unless agreed prior, at no stage, is the company financially responsible for how passengers arrive or depart (by land-based transport) to or from our base. In case of operational issues, it is advisable for passengers to provide a contact phone number so we can endeavour to make contact if required.
PAYMENTS & CANCELLATION POLICY
From April 1 to August 31 cancellation by passengers within fourteen days prior to the departure date or a no show on the day will incur a 100% cancellation fee and forfeiture of the seat/s.
From September 1 to March 31 cancellation by passengers within seven days prior to the departure date or a no show on the day will incur a 100% cancellation fee and forfeiture of the seat/s.
If you wish to postpone your flight for any reason outside the cancellation times listed above, then please make contact and we will do our best to accommodate you.
To cover administration and credit card fees, any refunds given for cancellations outside the above times will be subject to a 5% refund charge deducted from the total flight cost. Passengers who wish to cancel a reservation are required to notify our office via email and are not considered cancelled until our office has acknowledged and confirmed the request.
It is a requirement that when a third party (non-flying) person is purchasing a gift certificate or seat/s, that they also accept the above financial and timing conditions on behalf of the recipient/s. We will not enter into negotiation on these or any of our other conditions with the purchaser of a gift certificate, a gift certificate recipient, passengers or any third party agents.
Passengers who fail to show for the flight (or are late for any reason causing operational difficulties. i.e Holding up other passengers or potentially causing us to be delayed for other flights) will incur a 100% cancellation fee and will forfeit/invalidate the right to rebook – It is an absolute requirement that you arrive a minimum of 30-minutes before your flight time. If you are unsure of your flight time post-booking, we encourage you to make contact, (especially if you have been re-booked because your initial flight time was postponed due to weather or other operational reasons).
No fees are payable if Black Ops Helicopters cancels the flight due to weather or other operational contingency. Refunds of payments made through 3rd party booking agents must be sought from the booking agent.
Do we share the helicopter with other passengers?
We hold all legally required insurances including a certificate of compliance under the Civil Aviation Carriers Liability Act. We strongly recommend that you only fly with a long established company (such as ours) that has it’s own AOC and not one that is operating in conjunction with or under the AOC of another company. You can conduct an AOC search here on the CASA website.
We don’t always claim to offer the cheapest flights or tours but we are one of the best at it – Quality & cheap are not usually in the same sentence, especially in aviation! Our reputation in this industry speaks volumes.
Minimum age for travel
OTHER INFO WE NEED TO TELL YOU ABOUT
To conduct a BLACK OPS mission you will need to have a general level of health and fitness with the ability to enter and exit the aircraft independently without physical assistance. On the day, you may be asked questions about your ability to fly in an aircraft with the doors off, however there are some things that may prevent you from conducting the mission, including:
- Heart conditions
- Physical injuries
- A history of mental illness
- A history of fits or seizures
We are here to help you enjoy a once in a lifetime experience so it’s a requirement that you inform us of anything that you feel may impact your wellbeing and/or the safety of others onboard. It is also a requirement (at the time of booking) you inform us of any passengers that have a physical or intellectual handicap (this is for no other reason than to help us help you). Boarding may be denied (with penalty) if you neglect to give us information prior that would cause operational difficulties.
The company & it’s employees reserve the right to also deny carriage/boarding (without refund) to any person who behaves at any stage with an intent to deceive or in a disorderly, intoxicated, threatening or offensive manner to our flight/ground crew or other passengers. Doors off operations are entirely at the discretion of the Pilot in Command.
Passenger/s will need to inform us at the time of booking of all individual passenger weights (inclusive of clothing). This is also confirmed on the day of flight as passengers are weighed prior to departure. Please note: Giving an incorrect weight for a single passenger or a group at time of booking, could result in cancellation of the seat/s on the day of the flight (with financial penalty) if it causes us operational difficulties, (i.e. the actual weights would contribute to an excess greater than our aircraft maximum take-off weight). This will also forfeit/invalidate the right to rebook. Flight prices are based on standard passenger weights. Individual passengers (or a group of) in excess of 100kg per person (220lb/16 stone) may affect quoted prices.